Protecting a financed device isn't only about the phone itself — it's about knowing when something about it changes. IBS alerts you when a protected device's SIM card is changed.
When a protected device's SIM card is changed, IBS detects the swap and notifies the retailer, so the account can be reviewed before the trail goes cold. A SIM swap on a device that's still being paid off is often the first sign that a customer is trying to get ahead of enforcement — swapping in a SIM that isn't tied to the number you have on file, for example. IBS sends an alert to your Dealer App when this happens on an enrolled device, so you're not finding out weeks later. Each change is also recorded in the customer's SIM Change History, and you can refresh the phone's SIM number from the Device Control screen at any time.
SIM-change alerts work alongside live GPS tracking and device lock & unlock — together, they give you the information and the ability to act on an account that's going wrong, without waiting for the customer to come to you.
Your first 10 device keys are free — see SIM-change alerts and the rest of the enforcement toolkit working together.
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