See where an enrolled device is — a practical tool for routing recovery efforts when a customer stops answering calls and messages.
IBS GPS tracking lets a retailer see where an enrolled financed phone is, without needing the customer to answer. From the customer's Device Control screen in the Dealer App you can request the phone's current location and open it in Google Maps. Phones also save their location about every 5 minutes while they have signal, so the Location History shows where a phone has been. This is most useful for accounts that have gone quiet — instead of guessing where to send someone, you have a recent location to work from.
The Device Map shows your enrolled devices on one map, with a legend for locked devices and devices with a payment due soon. Tap a device for its details. Your dashboard also counts phones that have been offline for more than 24 hours and phones with no location today, with the time each was last seen, so you can spot a phone that has gone quiet.
GPS location works alongside the rest of the enforcement toolkit — device lock & unlock and SIM-change alerts — so you're not relying on location data alone to manage an overdue account.
Your first 10 device keys are free — enroll a few phones and see live location tracking in your own dashboard.
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