Payment Reminders on the Customer's Phone

Automatic reminders

IBS reminds customers on their own phone before enforcement is needed. Every morning IBS sends reminders for installments that are coming due: one 3 days and one 2 days before the due date, one on the due day, and notices 1 and 2 days after it. The messages are written in Roman Urdu and include the customer's name and the amount outstanding. Ahead of the due date a plain “Payment Reminder” wallpaper is also set on the phone. On the third day overdue, IBS tells you it is time to lock the phone.

Reminders you send yourself

• Reminder notification — send a payment reminder to the customer's phone with one tap, and see whether the phone confirmed it.
• Screen alert with alarm — send a full-screen alert with your message that plays the phone's alarm sound until the customer dismisses it.
• Your own wallpaper — send an image link to set the customer's wallpaper, and remove it again when the account is paid up.
• WhatsApp — open a ready message to the customer on WhatsApp: a reminder, an overdue notice, a statement or a receipt.

When a phone is locked

If a phone is locked, its lock screen shows an Urdu and English notice that the phone is financed by your shop and stays locked until full payment, with your shop's name and payment contact, so the customer knows exactly who to pay. See device lock.

It's the softest touchpoint in the system: a reminder, not a restriction, that gives a customer every chance to pay before an account moves toward app, call, or device lock. Automatic reminders and reminders on the phone are part of the Device Control + ERP plan.

No customer data is exposed publicly

Reminders, alerts and the wallpaper appear only on the customer's own device. They are not published or shared.